Train Station
Lesson 31
Do you need some help?
お困りの方に声を掛ける

Conversation
※日本語訳は下記にあります
Station Staff
Excuse me. Do you need some help?
Passenger
Yes, please. I’d like to buy a ticket and then take the train. Would you mind helping me to do that?
Station Staff
Of course, Madam. First, I’d like to ask your destination. I will need to contact the station there, so they can assist you with getting off the train.
Passenger
I’m going to Tokyo station.
Station Staff
I see. I will let them know. Let me get someone to assist you with buying a ticket and getting to the train. On the platform the train staff will help you with boarding the train.
Passenger
Thank you. You’ve been a big help.
Language Focus
Do you need some help?
何かお困りですか？
Can I assist you?
お手伝い致しましょうか？
Do you need some assistance?
何かお手伝いが必要ですか？
Do you require assistance?
お手伝いが必要ですか？
Are you in need of help?
補助が必要ですか？
I’d like to ask your destination.
目的地をお伺いします。
Where are you going today?
今日はどちらに行かれますか？
Can I ask where you are travelling to?
どちらへご旅行か、お聞かせ頂けますか？
What is your destination?
目的地はどこですか？
The staff will help you.
職員が補助します。
The staff are going to help you.
職員が手助けします。
Vocabulary and Pronunciation Practice
ask
尋ねる、お伺いする
get off
降りる
board
乗車する
assist
手伝う
contact
連絡する
destination
目的地
someone
誰か
platform
ホーム
Practice
Complete the sentences and match to the situations:
  1. Do you need some help with _ _ _d_ _ _/the/_ o _ _ _ t?
  2. Do you need some help with _ u _ ing/_/t_ _ _ et?
  3. Do you need some help with _ _ _d_ _ _ /the/_ l _ v _ t_ or?
  4. Do you need some help with g_ _t i_g/_ o/y_ _r/de_st_ ination?
  5. Do you need some help with b_ _ _ding/ _he /_ _ ai_?
  6. Do you need some help with _sin_ /the /tra_ _ sys_ _ _?
  7. Do you need some help with g_ _t i_g/_ o/ th_/pl_t_o_m?
  1. Boarding the train
  2. Finding the toilet
  3. Buying a ticket
  4. Finding the elevator
  5. Getting to the platform
  6. How to use the train system
  7. Getting to their destination
Listening

Listen to the following conversations. What does the passenger need help with?

Conversation 1: _______________
Conversation 2: _______________
Conversation 3: _______________
Conversation 4: _______________
Conversation 5: _______________

Roleplay: Use the following information.
1. Passenger has a wheelchair / find out where they are going/ phone next station.
2. Passenger needs to use disabled toilet / show them where it is.
3. Passenger needs elevator / guide them to the elevator.
4. Passenger cannot see well/ help them use the ticket machine.
5. Passenger has a wheelchair / help them board the train.
6. Passenger is elderly / explain how to choose a ticket (look at map, choose a fare).
Conversation 日本語訳
駅員
すみません、何かお困りですか？
乗客
はい。切符を買って電車に乗りたいです。そのお手伝いをお願いしても宜しいですか？
駅員
もちろんです。第一に、目的地をお伺いします。その駅に連絡すれば、そこの職員が、お客様が電車から降りるのを手伝ってくれます。
乗客
東京駅に行きます。
駅員
了解しました。向こうに知らせます。切符の購入と、電車の乗車口までは、誰かに手伝わせます。ホームでは、列車の職員が、ご乗車の補助を致します。
乗客
ありがとう。大いに助かりました。
Listening Conversations:
Conversation 1:
Station Staff
Excuse me, sir. Do you need some help?
Passenger
Yes, please. I am looking for the disabled toilet.
Conversation 2:
Station Staff
Excuse me, madam. Do you need some help?
Passenger
Yes. I need to board the train but I am in a wheelchair.
Conversation 3:
Station Staff
Excuse me, sir. Do you need some help?
Passenger
Yes, please. I cannot read the ticket machine well. Can you help me?
Conversation 4:
Station Staff
Excuse me, madam. Do you need some help?
Passenger
Yes, please. I am in a wheelchair and cannot use the stairs. Is there an elevator?
Conversation 5:
Station Staff
Excuse me, sir. Do you need some help?
Passenger
Yes, please. I’ve dropped my wallet and I cannot get it.
日本語訳
会話 1:
駅員
すみません、何かお困りですか？
乗客
はい、身体障害者用のトイレを探しています。
会話 2:
駅員
すみません、何かお手伝いが必要ですか？
乗客
はい、電車に乗りたいのですが、車椅子なんです。
会話 3:
駅員
すみません、何かお手伝いしましょうか？
乗客
はい。この券売機が良く読めません。助けて頂けますか？
会話 4:
駅員
すみません、何かお困りのことはございますか？
乗客
はい。車椅子なので、階段が使えません。エレベーターはありますか？
会話 5:
駅員
すみません、何かお困りでしょうか？
乗客
はい。財布を落としてしまって、見つかりません。