Station Staff
How may I help you, Sir/Madam?
Passenger
Good morning. I am sorry but my train was delayed. I was told that I can get a special paper, in this case.
Station Staff
Yes, that’s right. You need to go and ask at the ticket office, they will be able to help you.
Passenger
Can you tell me where that is?
Station Staff
Sure. It’s just over there, opposite the ticket barrier.