Level B2 General English

Lesson 25

Customer Service And Complaints
顧客サービスと苦情

In some countries it is quite common to complain about bad service while in other countries it is not very common. This depends upon the different customs or practices that are followed in each of the different countries. There are some countries where it would be considered an insult for a person to complain to another person about the service that was provided to them.

There are other countries where the level of service provided is a direct measure of the care that is supposed to be extended to a customer. Many businesses base their entire business upon the excellent service provided by their employees and therefore they need to know if their customers are getting the level of service they are advertising.

Let us consider your country for example, do people in your country complain about the level of service they receive from a business? Is it a common practice for people to speak up about the problems they have when service is not provided at the level they were led to believe it would be provided for them.