Level B2 General English

Lesson 23

Customer Service And Complaints
顧客サービスと苦情

There are several ways to complain, it can be done in person, by letter, by phone or by email. If at all possible, it is always best to register the complaint in person. However, sometimes this may not be possible as the person to whom you have to issue the complaint to may be at a central location for the company and it may not be anywhere near you.

When you decide to make a complaint, you should first determine exactly what you expected to get from either the service or the product. Be sure to read the description of the deliverable and then make note of the way in which it did not meet your expectations. You will then have to determine what method you are going to use to make your complaint.

When you make the complaint, you should start off by being polite while stating clearly the reason you are complaining. Always be sure to list the stated claim for either the service or the product and then describe the way in which it does not meet your expectations. If the person cannot help you with your complaint, then you must ask to speak to someone who can. If it cannot be corrected immediately, find out the time frame for the correction.