2
ARTICLE
記事
2
ARTICLE
記事
Directions: Read the following article aloud.
課題： 以下の記事をはっきりとした声で音読しましょう。
There is nothing more important in the retail business than the treatment of your customers with respect to service and complaints. The way customers are treated with respect to service and the handling of complaints is directly linked to repeat sales.
When it comes to service, you should always determine what the customer really needs. This is not always what the customer thinks they want. The best way to do this is to have a good conversation with the customer and to discuss with them what they hope to achieve by the purchase. The purchase might not be an item but could as well be a service they need you to perform.
In addition to service, it is very important to handle any complaints from a customer in a proper manner. This is the way customers will remember how you treated them when they had a problem. If you did not step up to their problem in a concerned manner they will not be back to deal with you again. If you show them you care and are doing your best to deal with their problem then they will return again and again for repeat business.
Directions: First repeat after your tutor and then read aloud by yourself.
課題： 先生の後に続いてくり返した後、今度はひとりで発音してみましょう。
Directions: Read the questions aloud and answer them.
課題： 質問を声に出して読んだ後、答えてみましょう。